When you browse or shop at NNPlant, we may collect the following types of information:

• Account & contact details — your name, email address, phone number, and password when you create an account.
• Shipping & billing information — your mailing address and, where applicable, billing address for order fulfillment.
• Order history — details of plants and products you have purchased or browsed.
• Payment data — processed securely via our payment provider (we do not store full card numbers).
• Device & usage data — IP address, browser type, pages visited, time spent on site, and referral URLs, collected automatically.
• Communications — messages you send us via email or contact forms.

We only collect information that is necessary for providing you with a great shopping experience.

Your information is used to:

• Process, fulfill, and ship your plant orders.
• Send order confirmations, shipping updates, and customer service responses.
• Send promotional emails and offers (only if you have opted in — you can unsubscribe at any time).
• Improve our website, product range, and customer experience through analytics.
• Prevent fraud and maintain the security of our platform.
• Comply with legal and regulatory obligations.

We share your information only in these limited circumstances:

• Shipping carriers (e.g., USPS, UPS, FedEx) — to deliver your order.
• Payment processors — to securely handle your transactions.
• Service providers — hosting, email, and analytics platforms that help us operate the site, bound by confidentiality agreements.
• Legal compliance — if required by law, court order, or to protect our rights and customers' safety.

All third-party partners we work with are required to handle your data responsibly and in accordance with applicable privacy laws.

NNPlant uses cookies and similar technologies to:

• Keep your shopping cart active between visits.
• Remember your preferences and login status.
• Analyze site traffic and improve performance (e.g., Google Analytics).
• Occasionally serve relevant ads on third-party platforms (e.g., Meta Pixel).

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our store, such as the shopping cart.

All payment transactions on NNPlant are processed through PCI-DSS compliant payment providers. We do not store, transmit, or have access to your full credit or debit card details. Your financial data is encrypted and handled solely by our trusted payment processor.

Our website uses SSL/TLS encryption to protect all data exchanged between your browser and our servers.

We retain your personal information for as long as is necessary to provide our services and comply with legal obligations:

• Account data is kept for the lifetime of your account plus up to 3 years after closure.
• Order records are kept for up to 7 years for accounting and tax purposes.
• Marketing preferences and email data are kept until you unsubscribe or request deletion.

When data is no longer needed, it is securely deleted or anonymized.

Depending on where you live, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — request that we delete your personal information ("right to be forgotten").
• Opt-out — unsubscribe from marketing emails at any time using the link in any email we send.
• Portability — request your data in a machine-readable format.
• Restriction — ask us to limit how we process your data in certain circumstances.

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

NNPlant is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we do, we will revise the "Effective" date at the top of this page. We encourage you to review this policy periodically.

Continued use of NNPlant after any changes constitutes your acceptance of the updated policy.